Non-Refundable Services

All digital services provided by Samatva are typically non-refundable once the service is initiated or completed. This includes, but is not limited to, server hosting, game hosting, custom development, and any other digital offerings. The non-refundable policy is in place due to the nature of digital products, where services are delivered or initiated immediately upon purchase.

Service Replacements

While we do not offer direct refunds, we understand that issues may occasionally arise. In such cases, we offer service replacements under specific conditions, such as:

• Technical Issues: If a technical error occurs on our end, preventing you from accessing or using the service as intended, we will work diligently to resolve the issue. If the issue cannot be resolved, we may offer a replacement service of equal value.
• Service Unavailability: If the service you purchased becomes permanently unavailable due to circumstances beyond your control, we may offer a replacement service or, in rare cases, provide a credit for future use on our platform.

Please be aware that service replacements are subject to our evaluation and at our discretion. We encourage you to contact our support team for assistance in these cases.

Conditions for Replacement or Credit

To qualify for a replacement or credit, the following conditions must be met:

• The issue must be reported to our support team within 7 days of the service delivery or initial use.
• The issue must not have been caused by misuse, negligence, or a violation of our terms of service.
• You must provide any requested documentation or evidence demonstrating the issue with the service.

Exceptions to Replacement Policy

There are certain situations where replacement services or credits may not be offered, including:

• User Error: Issues resulting from incorrect setup or misuse by the user will not be eligible for replacements.
• Third-Party Interference: Problems caused by third-party software, modifications, or integrations not supported by Samatva are not eligible for replacements.
• Change of Mind: We do not offer replacements or credits for services if you simply change your mind after purchase.

How to Request a Replacement or Credit

If you experience an issue with our services and believe you may be eligible for a replacement or credit, please follow these steps:

1. 1.

   Contact our support team at support@samatva.gg within 7 days of encountering the issue.

2. 2.

   Provide a detailed description of the problem, including any relevant order information, screenshots, or documentation.

3. 3.

   Our team will review your request and respond within 3 working days with a resolution.

Additional Information

Each service may have its own specific refund or replacement conditions. For detailed information about the policy for your specific service, please reach out to our support team, and they will provide guidance based on your purchase.

By purchasing any service from Samatva, you agree to this Refund Policy and understand the conditions under which service replacements or credits may be provided. We encourage you to review this policy carefully before making a purchase to ensure a clear understanding of our terms.